We value transparency and respect for our customers. That is why we have a simple and fair cancellation policy that applies to all tours, transfers, and other services offered.

• Cancellations made up to 48 hours before the scheduled date guarantee a full refund of the amount paid.
• Cancellations made less than 48 hours in advance will not be refunded due to operational costs and advance reservations.
• Date or time changes requested less than 48 hours in advance cannot be accepted.
• All time frames are calculated based on the local time of the experience or contracted service.
  
  

Some tours depend on favorable weather conditions.
If the activity is canceled for weather or safety reasons, the customer may choose to:

• reschedule the experience for a new date at no additional cost, or
• request a full refund.
  
  

• Cancellations with prior notice within the 48-hour window follow the conditions described above and guarantee the right to a refund in accordance with this policy.
• Failure to appear at the agreed time and place, without 48 hours’ prior notice, will be considered a no-show with no right to a refund.